Canadian security professionals are expected to be well trained and have the knowledge to not only protect the general public, but to remain calm in stressful situations and be able to help others that are in distress.

De-escalation training paired with basic security guard training through the Canadian Academy of Guard Training can prepare you to deal with any high-stress situations you may encounter during your career as a Canadian security professional.

If you have already trained to become a security guard in Canada, or if you are looking to begin an exciting journey in the security sector, the Canadian Academy of Guard Training can help you learn the ins and outs of the industry, and to prepare yourself to deal with any situation.. Begin your security journey today!

What You Need to Know About High Stress Situations

Knowing how and when to stay calm is what sets trained security professionals apart from the general public and allows for critical thinking and proper decision making in the toughest of situations.

De-escalating situations means using your training, experience and critical-thinking skills to stay calm and help those around you to find the easiest way to resolve situations. Whether that means during a break in, a fight or something as high stress as a robbery – a well-trained security guard will be able to help others in distress.

If you are just beginning your career as a Canadian security professional, it’s important you understand the duties that may be required of you, and the skills you should have to properly suit the position.

A security guard’s responsibilities can vary. In general, they include:

  • Observing
  • Obtaining statements and collecting information
  • Reporting
  • Deterring and detecting crime
  • Investigating unlawful acts and safety issues
  • Collaborating with the police
  • Maintaining good public relations
  • Greeting the public, providing information and directions
  • Ensuring safety and emergency procedures are followed
  • Responding to emergencies
  • Providing first aid
  • Checking ID cards
  • Using alarm systems and responding to alarms
  • Inspecting packages and vehicles
  • Searching employees
  • Patrolling the interior and exterior of premises
  • Enforcing property regulations, Criminal Code and legislative statutes
  • Operating security equipment
  • Inspecting equipment
  • Controlling traffic and crowds
  • Maintaining order and resolving conflicts
  • Securing restricted areas
  • Facilitating access of vehicles and pedestrians at fixed posts
  • Driving and guarding armoured trucks
  • Finding and reporting safety hazards

These responsibilities all revolve around protecting people, property and information.

To protect people, security guards may:

  • Patrol areas
  • Identify hazards
  • Control who can enter locations
  • Escort employees or clients
  • Control crowds
  • To protect property, security guards’ responsibilities can include:
  • Preventing vandalism and theft
  • Identifying risks of water damage or fire
  • Keeping intruders out of sensitive areas
  • To protect information, security guards may:
  • Be required to keep information confidential
  • Protect access to areas with confidential information
  • Watch people working in restricted areas
  • Guard computer areas
  • Look out for unusual behaviour by people who have access to secure information
  • Escort people through restricted areas

As you can see, security guards have extensive and diverse responsibilities. That’s why a quality security guard training program is so important.


What We Can Offer You

The Mental Health Awareness & De-Escalation Online Training course provided through the Canadian Academy of Guard Training is designed to improve the quality of interactions between security professionals, police officers or those seeking de-escalation training and those who have, or may have, mental health concerns. In doing this, it can improve safety for all participants and lead to better outcomes.

Course Outline

  • 4 modules comprising different mental health scenarios
  • Consultations with an international advisory board including police, researchers, mental health professionals, adult educators and individuals with lived experiences have aided in the development of scenarios and eLearning topics learners will view as relevant to their daily work.
  • Immersive and Interactive eLearning with imbedded first-person video
  • Scenario based training with learner interaction through decision points
  • Gamification experience including integration of a narrative context, feedback, and three-dimensional environments.
  • Scenario based training with learner interaction through decision points
  • Gamification experience including integration of a narrative context, feedback, and three-dimensional environments.
  • Immediate application of skills learned in eLearning portion during closing video
  • Appropriate for all members of organization
  • Evaluation component provided for all organizations
  • Focus on improving behavioural skills

If you’re ready to learn how to properly de-escalate situations and deal with individuals in high-stress situations than the Canadian Academy of Guard Training’s online courses will be your guide to becoming a well trained security professional.

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